TERMS AND CONDITIONS

Terms and conditions

LEGAL NOTICE

  • OWNERSHIP:

The website www.cavallsdelvent.com is owned by PEDRATOUR, S.L. (from now on PEDRATOUR®), the company managing the trademark CAVALLS DEL VENT®. Pedratour, S.L. is a company registered in the Business Register of Barcelona, sheet B-467307, volume 44780, folio 190, with CIF B66498791 and registered office in Berga, C/ Ciutat, 16. PC 08600 – BARCELONA.

  • USERS:

Access and use of the website www.cavallsdelvent.com implies the acquisition of user status and the acceptance of the general conditions of use, with the use of the website for illegal or different purposes than those authorized in the conditions of use being expressly prohibited.

PEDRATOUR® reserves the right to modify, interrupt, cancel or restrict the content of the website, the links or the information obtained through this website without prior notice.

  • LEGAL FRAMEWORK:

The general conditions offered on this website shall in any case apply to concluded contracts intended for the services offered therein, and are subject in any case to the provisions of Spanish and Catalan laws that regulate contracting, advertising and commercial activity, the travel agency sector, consumer and user rights, and the information and e-commerce society, all this without prejudice to the preferential application of the particular conditions that may govern the offer and provision of certain services and activities.

  • CONTENT:

The user is expressly advised that the information contained on the website may contain typographical errors, imprecisions and inaccuracies, and in no case shall PEDRATOUR® be liable for damages, losses, complaints or charges that stem from the information accessed by or through the website, computer viruses, operational failures or service or transmission interruptions or online failures.

  • DATA PROTECTION:

All personal data provided by the user are subject to the general regime of protection of personal data provided by the Spanish legal system and in particular by the Organic Law 15/1999 of 13 December on the Protection of Personal Data and its Implementing Regulations, approved by the Royal Decree-Law 1720/2007 of 21 December or by any provisions developing or replacing it.

To indicate that you have read and accept the privacy policy implies the unequivocal expression of the consent of the data subject for the processing or transfer of personal data under the conditions provided in the corresponding legal clause of the privacy policy to which the user can have access on this website.

  • INTELLECTUAL AND INDUSTRIAL PROPERTY:

All signs, brands, logos, drawings, appearance and design of screens and, in general, elements appearing on this website are protected by CAVALLS DEL VENT® trademark rights and PEDRATOUR's® intellectual property or, in any case, of the different owners or authors.

The images and videos that appear on this website are property of PEDRATOUR® or transferred. These contents are subject to copyright and protected by intellectual property rights with the corresponding Copyright. Any diffusion, commercialisation, treatment or transmission through any means, is not allowed without the prior written consent of copyright holders.

Any reproduction, exploitation, alteration, distribution or public communication by any means is therefore prohibited without the prior written consent of PEDRATOUR® or its rightful owner or author, and the breach of these rights will be prosecuted by all means provided by the legal system.

  • LINKS TO OTHER CONTENTS OR DIRECTORIES:

PEDRATOUR® will not be responsible for the information addressed to the recipients of its services through links to other contents, or links that include directories or tools to search for content outside the purpose and content of the website www.cavallsdelvent.com owned by PEDRATOUR® and that refer to activities and information that are illicit or harmful to the property or rights of third parties, eligible to be compensated, and not known to PEDRATOUR® effectively, all this under the legally established conditions.

CANCELLATIONS

To cancel reservations, the user should contact the Booking Centre of Cavalls del Vent, by telephone, by email or by presenting himself at PEDRATOUR's® office, to communicate the cancellation of his place or the whole reservation.

PEDRATOUR® will retain the full amount of the selected Welcome Pack, the shipping and the insurances taken.

The mountain huts will keep the following percentages:
Deduction of 25 % if you cancel more than 15 days before the start date.
Deduction of 50 % if you cancel 15 to 7 days before the start date.
Deduction of 100 % if you cancel during the week before the start day.

COVID-19

Due to the exceptional circumstances, cancellations due to COVID-19 will not involve cancellation fees. The amount paid will be fully refunded, except for the amount of insurances as well as for the amount of the Welcome Pack and the shipment, if it has been sent. For refund without charges, medical or administrative justification related to COVID-19 will be required.

PRIVACY

  • PROTECTION OF PERSONAL DATA:

PEDRATOUR® informs you that in some areas of the website the User will be asked for a series of personal data. The User has the right to accept or reject the legal conditions under which this data is provided. Acceptance is considered as informed consent and authorization for the automated processing of data by PEDRATOUR®. The data files under our responsibility are duly registered in the General Data Protection Register. The User has the right at all times to access, rectify, cancel or oppose this information by sending a copy of his ID to the address C/ Ciutat, 16 08600 Berga, Barcelona, Spain or by email to info@pedratour.com.

PEDRATOUR® considers that all the User's registered data is of the utmost importance and is therefore committed to complying with its obligation of secrecy in the processing of the personal data provided and the duty to treat them with confidentiality.

PEDRATOUR® as the responsible for the data file, as well as those involved in any phase of the processing and the entities to which the personal data has been communicated by reason of the authorization previously granted by the User, are required to preserve professional secrecy and will adopt the levels of protection, the necessary technical and organisational measures at their disposal to ensure security of personal data processing, preventing unauthorized access, illicit modifications, theft or loss of data. The User is informed that the technical measures are not foolproof, so the person responsible for the File may not be held responsible for such practices or their consequences.

The User, by sending his email and personal data to PEDRATOUR®, expressly authorizes the use of such data for the purposes of periodic communications, including expressly those made by email to PEDRATOUR® or collaborating entities / companies, to inform him of activities, news, promotions, as well as offers of services and products related to the activity developed. In any case, the User can always inform PEDRATOUR® of his decision not to permit his data to be used to provide him information about offers, products and services by presenting himself at: C/ Ciutat, 16 08600 Berga, Barcelona, Spain or by email to info@pedratour.com.

The User's Personal Data, as well as those resulting from access to and use of services, will only be subject to automated processing and will only be transferred in the form and for the purpose established and expressly authorized by the User.

  • CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA:

PEDRATOUR® as the responsible for the data file, informs you that from the moment the User provides us with his personal data, through the different forms contained in this website or emails, he is giving authorization and consent to the incorporation and processing of his data in our Files, with revocable character and without retroactive effects, accepting this privacy policy in relation to the data provided, that at all times will be treated confidentially, observing all the legal requirements included in the Organic Data Protection Law and other applicable laws within the Spanish territory, being any User who uses this website in both national and foreign territories submitted to them.

  • REQUESTED DATA AND PURPOSE OF USE:

PEDRATOUR® informs you that under no circumstances is the User obliged to provide his personal data and that in case he decides to provide them, these will be appropriate, convenient and strictly necessary, in correspondence with the consultation or request of the product or service of interest to the User and that are essential to provide the services offered or requested. All required fields must be answered. The data collection forms inform the User of the mandatory or optional nature of answering to the questions, being those that are appropriate, relevant and not excessive for the display of products and / or services requested and / or contracted declared obligatory, as well as of the consequences of obtaining the data or refusing to provide it. Except if the fields indicate something different, answers to questions about personal data are voluntary, without the lack of response affecting the quality or quantity of the services requested.

The automated capture and processing of data by PEDRATOUR® through this website aims to manage, administrate, provide, extend and improve the services offered by PEDRATOUR®, ensuring comprehensive attention to the User and in particular offering the correct treatment of his data, providing the User with all the personal data necessary for his proper identification, as well as to provide with information about the services provided and for the collection and processing of information about the User's data in the course of the activity and in the sending of commercial offers in the future, about products and services that may be of his interest, sending service updates, sending technical, operational or commercial information by traditional or electronic means, about products or services offered by PEDRATOUR® and / or third-party Collaborating Companies, periodic sending of news or sending information expressly requested by the User, applying to the Files all the security measures provided by the Implementing Regulations of the Law on the Protection of Personal Data, and other regulations on the Protection of Personal Data, as a guarantee of the confidentiality of its processing.

The User may access his personal data at any time and exercise the right established by law to obtain free and truthful information about his personal data, their origin and the communications that have been made or are planned to be made, the purposes and modalities of treatment, the identity and address of the holder, of the responsibles and the designated representative, the identity of the subjects to which his personal data may be communicated or who may have knowledge of them because of their work. PEDRATOUR® reserves the right to decide whether or not to incorporate the User's personal data into its Files.

  • GRANTING OR COMMUNICATION OF DATA:

By providing personal data, the User voluntarily and expressly accepts the transfer and transmission to other entities collaborating with PEDRATOUR®, located in Spain. PEDRATOUR® will send third parties information related to the User only with his prior authorization to share this information, or it is necessary to share it to provide him with the product or service requested, or it is necessary to send this information to collaborating entities to provide him with the product or service of his interest, or in response to summons or legal requirements or court orders.

PEDRATOUR® informs you that your data are treated confidentially and used exclusively for the purposes indicated.

  • AUTHORIZATION AND CANCELLATION OF DATA:

To keep your personal data up to date, you have to advise us of any changes, otherwise we will not be held liable for their veracity. Likewise, the User declares that all the data he/she provides us are true and current for the purpose for which they are requested and that they are provided by himself. We understand that if you do not cancel your personal data expressly from our files, you still are interested in that they are incorporated to them, always being treated appropriately and for the purpose for which they were obtained.

  • ACCESS RIGHTS, RECTIFICATION AND CANCELLATION OF YOUR DATA:

At all times the User has the right to access our Files free to consult his data, rectify them if they are erroneous or have changed and cancel them if he does'nt want to continue being incorporated to them. You can communicate the right you wish to exercise, by writing, attaching a copy of your ID, to the address: C/ Ciutat, 16 08600 Berga, Barcelona, Spain or by email to: info@pedratour.com.

  • GUARANTEE OF CONFIDENTIALITY AND SECURITY OF FILES:

PEDRATOUR® undertakes to comply with its obligation of secrecy of personal data and its duty to treat them with confidentiality and assumes for this purpose the technical, organisational and security measures necessary to prevent its unauthorized alteration, loss, processing or access, in accordance with the provisions of the Organic Law 15/1999 of 13 December, on the Protection of Personal Data and other applicable laws.

PEDRATOUR® reserves the right to modify its Data Protection Policy at any time in order to adapt it to changes in legislation, jurisprudence or the criteria followed by the Spanish Data Protection Agency and / or the competent authority, what will be announced appropriately through the website.

  • COOKIES:

We inform you that we use cookies to personalize adds and content you see when navigating, to meet your demands on products and services and to inform you of promotions and new products to profile and improve our relationship with Users, fidelize them and monitor them for statistical purposes. The User has the possibility to configure his navigator to be notified at the reception or refuse to receive cookies on his hard disk, you should consult your navigator's instructions and guides for information on this purpose.

The use of cookies on our website has the only purpose of interrelating the data through the different data request forms.

  • RESPONSABILITIES:

By making our website available to the User we try to offer quality content and services, using maximum diligence not only in providing them, but also in the technological means used. However, we are not responsible for the presence of viruses or any other element that may in any way damage the User's computer system, documents and files.

PEDRATOUR® does not guarantee proper functioning in relation to the availability and continuity of its website. As far as possible we will attempt to inform the User of any interruption in the service, remedying it as soon as possible. However, we are exempt from any liability arising from the malfunction or interruptions of the website.

Everything relating to this website is exclusively ruled by the Spanish and / or Catalan Laws.

  • ANTISPAM POLICY:

Users who receive communications, information, electronic advertising from PEDRATOUR® receive them because they have registered online in www.cavallsdelvent.com or by request for information, by any means (traditional or electronic) about products and services. If you do not want PEDRATOUR® to use your data to provide you with information about its offers, you have to contact the address: C/ Ciutat, 16 08600 Berga, Barcelona, Spain or by email to: info@pedratour.com

  • ATTENTION:

These general conditions of use were established on April 22 of 2015. We reserve the right to change them at any time, we recommend checking the date of issue each time you connect to our website to be sure that there has been no modification affecting you. For any clarification regarding the conditions of use of our website, you can contact us by phone at 93 821 51 11 or by email to info@pedratour.com.

 

+34 669 58 07 70

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